ServiceTitan Review

Name: ServiceTitan
Rating: 4.1 (1 reviews)

The operating system for the trades — scheduling, dispatch, inspections, invoicing, and analytics in one platform.

4.1

Last updated: June 1, 2026

Quick Facts

Best For: Mid-to-large fire protection contractors (20+ techs) with dedicated office staff and budget for implementation
Pricing Model: quote-only
Starting Price: Custom pricing (typically $245–$398/technician/month; add-ons billed separately)
Fire-Specific: No
NFPA Templates: Yes
AHJ Submission: No
Mobile Offline: Yes

NFPA-compliant digital inspection forms for alarms, sprinklers, extinguishers, and suppression with barcode scanning
Drag-and-drop dispatch board with real-time GPS tracking and skill-based technician assignment
Deficiency logging with photos and notes; integrated deficiency-to-repair quoting workflow
Recurring service agreement management with automated renewal reminders and bulk contract tools
Enterprise-grade reporting dashboards covering revenue, technician performance, and job profitability
Full offline mobile app — most job actions work without connectivity; syncs on reconnect

Most comprehensive all-in-one platform in the trades — CRM, dispatch, inspections, invoicing, and analytics
Dispatch board is widely praised for planning and real-time job visibility at scale
Robust analytics and reporting give operations managers data unavailable in lighter tools
~89% of reviewers say they would recommend it; high perceived ROI for larger shops

Very high cost — $250–$500/technician/month before add-ons; small businesses pay for features they don't use
Long setup timelines, steep learning curve, and expensive implementation process
Inventory management is widely criticized as overly complicated

Visit their site to see pricing, request a demo, or start a trial.

This review reflects our independent assessment. See our methodology. If you are the vendor and need to correct factual errors, contact us.