FireITM

Uptick Review

The #1 fire and security software — purpose-built for inspection, testing, and maintenance businesses.

4.5
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Quick Facts

Best For
Small-to-mid-size fire and security ITM contractors, especially in Australia, NZ, the UK, and growing US operations
Pricing Model
per-user
Starting Price
$180/user/month (unlimited customer and subcontractor logins free)
Fire-Specific
Yes
NFPA Templates
Yes
AHJ Submission
No
Mobile Offline
Yes

Key Features

  • Hundreds of pre-built NFPA and local-code inspection forms (NFPA 10, 25, 72) — automatically updated as regulations change
  • Smart recurring-job scheduling with automated reminders, contract management, and bulk renewals
  • Full offline iOS and Android apps — inspect, capture deficiencies, and record assets without connectivity
  • Deficiency tracking with photos and automated follow-up quotes generated directly from the inspection record
  • Customer-facing portal for accessing inspection reports, certificates, and compliance documents
  • Built-in invoicing and billing tied directly to service contracts and inspection outcomes

Pros & Cons

Pros

  • Capterra 2025 Best Ease of Use award — intuitive for both field techs and office staff
  • Inspection report generation cuts time roughly in half compared to prior processes
  • Seamless office-to-field integration — technicians and admins work from the same live record
  • Responsive customer support with regular product updates driven by user feedback
  • Full offline inspection capability — forms, asset data, and deficiency capture work without signal

Cons

  • App instability immediately after new version releases — some users report crashes until patches ship
  • Steep initial learning curve with dense screens and some workflows requiring workarounds
  • Onboarding typically takes 2+ months for mid-sized teams

Ready to try Uptick?

Visit their site to see pricing, request a demo, or start a trial.

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This review reflects our independent assessment. See our methodology. If you are the vendor and need to correct factual errors, contact us.